Employee engagement is more than just a buzzword in the restaurant industry; it’s the secret sauce that can turn a good restaurant into a great one. Engaged employees are more productive, provide better customer service, and are more likely to stay with your restaurant long-term. For restaurant managers, fostering a culture of engagement can be a game-changer, leading to higher profits, smoother operations, and a more cohesive team.
Employee turnover is a significant challenge in the restaurant industry, where the fast pace and demanding environment can often lead to burnout and dissatisfaction. Reducing turnover isn’t just about keeping employees longer; it’s about creating a workplace where they want to stay.
The restaurant industry is notorious for its high employee turnover rates, which can significantly impact a business's bottom line. According to the National Restaurant Association, the turnover rate in the restaurant sector is nearly double that of other industries. Whether you are a restaurant manager or owner, we'll give you strategies to manage employee engagement and reduce turnover in your restaurant.
As a server, the majority of your income comes from tips. And we're sure you already know, you aren't just a server. You're a party host, you may host from time to time, you manage customer service requests, you have to upsell items, run here and there at the same time, you're never standing still! Every customer you come in contact with is judging you and hopefully pays you based on the service you provided them. Some will tip less than others, and hopefully, we can show you a few ways to reduce that number even more.
For managers who schedule shift-to-shift employees, there is a lot to be taken into consideration. Each week presents itself with new opportunities and challenges- shift changes, availability changes, time off requests, events where more or less staff is needed. You always want to make sure you have enough staff to meet the demands of each shift, but you also want to ensure you aren't overstaffing and increasing your labor costs.
Shift notes help keep everyone updated and provide a record of what happened. Knowing who, what, when, where, how, and why something happened is crucial for your shift-to-shift business' success. It's an easy way to record everyone in one location for managers to review. There's an old saying for someone starting their shift, "don't go looking for the fire until you've read the daily log notes." Something may be happening for a reason and before jumping right into a shift to take action, take a moment to absorb the information and get a sense of what's happening and why.
Shift-to-shift businesses heavily rely on effective and efficient communication. Without effective communication, shift changes, swaps, drops, updates, you name it, fall through the cracks and people are left wondering what was, and what could've been. Improving your team's shift-to-shift communication shouldn't be a daunting task. It should be a welcomed opportunity to find where you currently stand, how you can improve, and how you can run a more efficient shift-to-shift business.
We're hoping you've already heard the news, ShiftNote is now ShiftForce! It's exciting stuff! If you're already a ShiftNote user, please don't worry. Your account isn't going away any time soon. ShiftForce is a newer, more powerful, more awesomer workforce management solution designed to help you accomplish even more than you could in ShiftNote.
What is ShiftNote?
Operating a nearly non-stop business may be undertaking. The demanding excellent leadership, foresight, and planning from management, as well as commitment, dedication, and flexibility from staff members all come into play here.