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Passionate about setting up systems and procedures that assure success, training, consulting, growing sales, strategic planning, creating "raving fan" customer service and just about anything related to food service. 25+ years in food and sales as well as growing hundreds of concepts with different operators (I have seen them all). I enjoy cooking, computer software, Taekwondo and spending time with my family. We started ShiftNote in 2007 to help organizations like yours create a better platform for shift-to-shift communication across their organization. Our purpose is to serve you with the best online digital logbook and employee scheduling software on the market so you can spend more time focusing on growing your business.
Promoting from within is one of the smartest moves a manager can make. It rewards hard work, strengthens team loyalty, and creates a culture where employees can see a future for themselves. For restaurants, hotels, and other shift-based businesses, internal promotions can be the difference between constant turnover and a thriving, stable team.
Labor planning is one of the trickiest balancing acts for any shift-based business. Schedule too many people and you’re burning payroll. Schedule too few and your team burns out—while your customers feel the impact.
Artificial intelligence isn’t just for tech companies anymore—it’s quickly becoming a game-changer for restaurants of all sizes. From predicting customer demand to automating tedious tasks, AI can help you improve efficiency, reduce waste, and even strengthen your team culture.
A manager logbook isn’t just a place to jot down what happened during a shift—it’s one of the most powerful tools you have to build consistency, improve communication, and make better decisions over time.
In shift-based workplaces—especially restaurants, hotels, and other high-pressure service environments—drama isn’t just a distraction. It’s a drain. It eats away at productivity, morale, and trust. It creates tension between shifts, drives good employees out the door, and makes every manager’s life harder than it needs to be.
If you’ve ever walked into a shift where nobody knew what happened the night before—you’re not alone.
Whether you’re managing a bustling restaurant, a hotel front desk, or a manufacturing floor, effective communication between shifts can make or break your day-to-day operations. Terms like log book, daily log, and shift log often get used interchangeably, but each has unique benefits and use cases. In this article, we’ll explore these three key tools, how they differ, and why using a comprehensive daily log can be a game-changer for your business.
As a server, the majority of your income comes from tips. And we're sure you already know, you aren't just a server. You're a party host, you may host from time to time, you manage customer service requests, you have to upsell items, run here and there at the same time, you're never standing still! Every customer you come in contact with is judging you and hopefully pays you based on the service you provided them. Some will tip less than others, and hopefully, we can show you a few ways to reduce that number even more.
Operating a nearly non-stop business may be undertaking. The demanding excellent leadership, foresight, and planning from management, as well as commitment, dedication, and flexibility from staff members all come into play here.