We had an outage last night between 11:33 pm and 12:12 am CST. The outage was caused by a issue our hosting company had at one of their data centers. Here is what our hosting company said:
At approximately 12:33AM ET we experienced a power failure in our Newark, Delaware DC4 datacenter where possibly some of your infrastructure is located or services hosted. The power outage occurred while performing scheduled UPS maintenance. Power was quickly restored and major services and platforms have recovered however the recovery of individual customer systems is still ongoing and will continue until all systems are recovered. We have called in all available staff to assist with tasks such as customer communication and working on restoring services that are still currently down. We are going to continue to provide updates as we make progress.
We are currently working with our hosting company on a solution that should protect us if this ever happened again.
You can check the status of our server at any time by going to this website: http://status.shiftnote.com/.
I apologize for the outage and any inconvenience this may have caused.
Thanks,
Justin Brown
Chief Information Officer | ShiftNote
Phone: 888-803-7281